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Schedule Your Free Phone Consultation!
You have questions, want more info, or you are excited to get the ball rolling. Great! Call or email us to set up a preliminary phone consultation. We do our best to respond to all messages by the end of the following business day.
For all business related queries, please do not use the contact form, email directly to daniel@wisemindaustin.com
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Frequently Asked
Can I use my insurance?
Maybe. Daniel is on panel for some BCBS plans and can accept Oscar, United, Oxford, Aetna, and Cigna via Headway for individual counseling only.
We do not accept insurance for any couples work. An explanation for that policy can be found here.
Keeley does not accept any form of insurance.
We are happy to provide you a coded invoice on request for seeking reimbursement from your insurance.
We are able to accept most HSA/FSA cards as a form of payment.
Do you have sliding scale rates? Do I need income documentation to qualify?
Keeley and Joelle are currently accepting new sliding scale clients. They will work with you to find a rate that fits within your budget. We do not ask for any proof or documentation of financial hardship. We ask only for our clients to be truthful with us, and to assign an appropriate value to the treatment. Those who pay more allow us the opportunity to help serve those who can afford less.
Who has weekend/evening availability?
Currently, Keeley has evening availabity on Tuesdays and Wednesdays. Both Keeley and Joelle have Saturday spots available.
Do you work with LGBTQ individuals and couples?
Absolutely! We endeavor through our services to be advocates for, and allies to the LGBTQ community.
What's the cancellation or missed appointment policy?
You may cancel or reschedule your appointment by phone or email with at least 24 hrs advance notice. Please do not use text message, as we cannot guarantee it will be received in time.
With less than 24 hours notice, as we won’t be able to fill the spot, you will be charged the full session fee. Please note, that as we cannot bill insurance for a session you don’t attend, it is the full fee, not just the copay.
This policy is applied very strictly, with very few exceptions made. This is to protect your relationship with your counselor, so repeated cancellations does not lead to resentment toward the client, nor does it motivate the client to lie to the counselor to have a good excuse for missing.
A Selection of Articles
The Argument is Never About What You’re Arguing About
It is a common enough scene: Everything is going well. You and your partner are getting along just fine, until that one subject is broached. Suddenly, you’re in an argument. Again. In fact, you are in the same argument that the two of you have had a dozen times....
Your Partner Cheated on You. Now What?
The good news: Research shows that a majority of marriages do not end after the discovery of an affair. The bad news: That doesn’t mean that the relationship survives. Mourning the loss of what you had, without destroying your...
Its not all Dad Jokes and Building Decks: Adapting to Fatherhood can be a Challenge
There's a cliche that women become mothers the moment they discover they're pregnant. Men become fathers when they first hold their child. I like this cliche, and I use it with my clients, to highlight the visceral difference in experience between men and women (or...